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Effective Date: August 26, 2024

At Graston Technique®, we are committed to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a straightforward 60-day return policy. Please review the details below to understand our return process and conditions.

1. Eligibility for Returns

  • Timeframe: You may return items within 60 days of the purchase date.
  • Condition: Returned items must be in their original condition, unused, and in their original packaging. Any items that are damaged, altered, or missing components may not be eligible for a refund.
  • Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required for all returns.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Opened or used Graston Technique instruments
  • Digital products, including online courses and downloadable content
  • Items marked as final sale or clearance

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [insert contact email or phone number] to request a Return Merchandise Authorization (RMA) number. Please include your order number and reason for the return.
  2. Package Your Return: Carefully package the items you wish to return, including all original packaging and accessories. Be sure to include the RMA number inside the package.
  3. Ship Your Return: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service, as Graston Technique® is not responsible for lost or damaged returns.

4. Refunds

  • Processing Time: Once we receive your return, we will inspect the items and process your refund within 7-10 business days.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping.
  • Partial Refunds: In some cases, partial refunds may be granted if items are not returned in their original condition or are missing components.

5. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue promptly, either by replacing the item or providing a full refund.

7. Contact Information

If you have any questions or concerns about our return policy, please contact us at:

  • Email: info@grastontechnique.com
  • Phone: 317.926.2996
  • Mailing Address: 7801 E. 88th St. Indianapolis, IN 46256

Thank you for choosing Graston Technique®. We value your business and strive to provide the highest quality products and services.