Return Policy

Effective Date: August 26, 2024

At Graston Technique®, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, we offer a 72-hour return policy. Please review the details below to understand our return process and conditions.

1. Eligibility for Returns

• Timeframe: Items must be returned within 72 hours of the purchase date.
• Condition: Products must be in their original condition, unused, and in their original packaging. Items that are damaged, altered, or missing components may not qualify for a refund.
• Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Opened or used Graston Technique instruments.
• Digital products, including online courses and downloadable content.
• Items marked as final sale or clearance.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] or call 317.926.2996 to request a Return Merchandise Authorization (RMA) number. Include your order number and reason for the return.
2. Package Your Return: Securely package the items, including all original packaging and accessories. Ensure the RMA number is included inside the package.
3. Ship Your Return: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping service, as we are not responsible for lost or damaged returns.

4. Refunds

• Processing Time: Refunds are processed within 7-10 business days after we receive and inspect the returned items.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Shipping Costs: Shipping fees are non-refundable, and customers are responsible for return shipping costs.
• Partial Refunds: In cases where items are not returned in their original condition or are missing components, partial refunds may be granted.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, follow the return process for a refund and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of receipt. We will work with you to either replace the item or issue a full refund.

7. Contact Information

If you have any questions about our return policy, please contact us:

Email: [email protected]
Phone: 317.926.2996
Mailing Address: 7801 E. 88th St. Indianapolis, IN 46256

Thank you for choosing Graston Technique®. We value your business and strive to provide the highest quality products and services.