Terms and Conditions

Effective Date: April 2, 2024

Welcome to GrastonTechnique.com. By accessing and using our website, products, and services, you agree to comply with the following Terms and Conditions. Please read them carefully.

1. General Terms

By using this website, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using our website and services.

2. Orders and Payments

• All orders placed through our website are subject to acceptance and availability.
• Prices are listed in USD and are subject to change without prior notice.
• Payment must be completed at the time of purchase through our accepted payment methods.
• We reserve the right to refuse or cancel any order if fraudulent or unauthorized activity is suspected.

3. Return and Refund Policy

We are committed to customer satisfaction and offer a 72-hour return policy. Please review our return policy carefully.

Eligibility for Returns

• Items must be returned within 60 days from the purchase date.
• Products must be in their original, unused condition and packaging.
• A valid proof of purchase, such as an order confirmation email or receipt, is required.

Non-Returnable Items

Certain products cannot be returned, including:

• Opened or used Graston Technique instruments.
• Digital products such as online courses and downloadable content.
• Final sale or clearance items.

Return Process

To initiate a return:

1. Contact our customer service team at info@grastontechnique.com or call 317.926.2996 to request a Return Merchandise Authorization (RMA) number.
2. Carefully package the item(s) with all original packaging and accessories. Include the RMA number inside the package.
3. Ship the package to the return address provided by our customer service team. We recommend using a trackable shipping service, as we are not responsible for lost or damaged returns.

Refunds

• Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable, and return shipping costs are the customer’s responsibility.
• Partial refunds may be issued if items are not returned in original condition or missing components.

4. Exchanges

We do not offer direct exchanges. To exchange an item, please follow the return process for a refund and place a new order.

5. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of receipt. We will either replace the item or issue a full refund.

6. Privacy Policy

Your privacy is critically important to us. Our Privacy Policy explains how we collect, use, and disclose your information. It includes:

• Collection of non-personally identifying information to improve user experience.
• Gathering personally identifiable information when necessary, such as for purchases or inquiries.
• Security measures to protect personal information, though no method of transmission is 100% secure.
• The use of cookies and advertisements, including Google AdWords remarketing services.
• Links to external websites that may have separate privacy policies.
• Protection of personally identifiable information, ensuring it is not rented or sold.

Please review our full Privacy Policy for more details.

7. Messaging Terms & Conditions

When you opt into our messaging service, you agree to receive recurring automated marketing and informational text messages from Graston Technique.

Messaging Details

• Message frequency may vary.
• Standard message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• Text “HELP” for assistance.
• Carriers are not liable for delayed or undelivered messages.
• If you change or transfer your mobile number, you must notify us or reply “STOP” to prevent messages from being sent to a new user.

8. Intellectual Property

• All content on this website, including text, images, logos, and trademarks, is the property of Graston Technique® and is protected by intellectual property laws.
• Unauthorized use, reproduction, or distribution of our content is prohibited.

9. Limitation of Liability

• Graston Technique® is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.
• Our liability for any claim related to product use is limited to the purchase price of the product.

10. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Indiana, United States.

11. Changes to Terms and Conditions

We reserve the right to update these terms at any time without prior notice. Continued use of our website and services constitutes acceptance of the revised terms.

Contact Information

For any questions or concerns regarding these terms, please contact us:

Email: info@grastontechnique.com
Phone: 317.926.2996
Mailing Address: 7801 E. 88th St. Indianapolis, IN 46256

Thank you for choosing Graston Technique®.